Practical information for current and future End Users

Your day-to-day operations

As we are responsible for handling an energy that entails certain risks, safety is our number one priority, and we count as well on your responsibility.

Gas and emergencies

Do you smell gas in you home or business?

Call the emergency number immediately:

0800 65065 112

Are you a contractor?

Call the emergency number:

0800 90 102 112

For any further information on emergencies process, please check our website: SOS page

What to do in case of damage to Fluxys Belgium infrastructure: Damage detection

Connect to the Belgian grid now!

Curious about how to connect to our grid? We have got you covered! Explore the different actions to take and we start this journey together today.

Connect your industry or power plant directly to our grid	Connect to the public Distribution System
For the consumption of natural gas As a local producer of green gas for the injection into our grid For the injection of non-compatible gas into our grid	Distribution System Operators are operating the local low-pressure networks on which households and Small and Medium Enterprises (SMEs) are connected. You can find more information via this link.

Check the list of the End Users already connected here.

Terms & Conditions

Discover our different agreements. Whether you want to look something up or you wish to connect your industry to the Belgian grid, take a look at our Terms and Conditions.

As your opinion matters, we regularly organise market consultations to further optimise our services described in these Terms and Conditions. If these documents change after a market consultation, we will resubmit them to the Belgian Commission for Electricity and Gas Regulation (CREG) for approval.

T&Cs for End-Users T&Cs for Local Producers of Green Gas T&Cs for Non compatible Gas

Check our current and previous Market Consultations of our regulated documents: Market Consultations

Get in contact with a Shipper supplying natural gas to or off taking your produced gas from your industry

Get in contact with one of the more than 50 shippers in Belgium who can provide the molecules for your industry. Check the website of our Regulator CREG (NL, FR) and the local Regulators Vlaamse Nutsregulator, CWAPE, and Brugel to find an overview of the shippers who have a licence to supply natural gas to industrial sites in Belgium.

Your shipper has to book capacity for a certain period it would like to supply your industry, this is done via the PRISMA platform on a First-Committed-First-Served basis (FCFS). If no capacity is booked for the next calendar year before 30 November, we must draw up a registered letter and start the administrative proceedings.

For the subscription of capacity for your industry, your shipper will require your “unique identifier” also known as the EIC-code to be sure it subscribes capacity for your industry and not for your neighbour. Please find here more info on these EIC-codes that your shipper requires for its booking.

The Fluxys Client portal ‘MyFluxys’

Via our Client Portal “MyFluxys” you can find exclusive insights and operational data tailored just for you. Our platform offers a seamless blend of public accessible information and exclusive private information after you are logged in. Via MyFluxys you can monitor your gas consumption and whether they comply with the Natural Gas Specifications, approve your Allocation Agreement, consult maintenance periods and download other useful information,…

MyFluxys

As part of the onboarding with Fluxys Belgium, your organization established a set of contract-related contacts, including one or more Administrator(s). The persons identified as an Administrator can grant, modify, and stop users’ access to MyFluxys and manage contact information via the Fluxys Group User Management Module. These persons will be able to identify who should be assigned amongst others the roles of Commercial, Finance, Operational, IT, Emergency Plan, and/or Extranet-Reader/Manager.

Fluxys Group User Management Module

Should you later need to request a change in Administrator(s) or would like to indicate additional Administrator(s) for your organization, please fill out and submit this signed form to info.transport@fluxys.com.