COVID-19 – Update
We carefully comply with the recommendations of the German authorities
COVID-19 – Business continuity Q&A – Fluxys TENP
We have put some of the most frequently asked questions about coronavirus from our network users into a handy Q&A overview. If you have any more questions or need further information, please feel free to contact us. You can always find the information about our COVID-business continuity plan on the website.
What are the communication channels with Fluxys TENP ?
Our business continuity planning ensures that we have open channels for timely communication with our customers and stakeholders. You can contact our services as usual by e-mail and by phone. The physical mail gets picked up but we cannot guarantee processing it at the regular speed. Therefore, if your request needs a prompt response, we strongly encourage you to use electronic communication.
Is there an alternative way to forward transport nominations I (or my nomination service provider) am not able to send Edig@s messages anymore ?
Should the nomination platform be unavailable, our service provider GMSL will accept to receive nominations via email. For this, we request our grid users to complete this form with all the necessary information (hours, quantity, IP, counterparty) and send it by email to email@example.com.
In case of emergency all nominations will have to be entered manually, we kindly ask our grid users to nominate flat rates, as far as possible, to restrict re-nominations, and to take into account longer lead times.
Can Fluxys TENP suspend network users ?
All measures are in place that the current circumstances of the pandemic do not represent a threat to our system integrity. Should as a consequence of the pandemic a crisis level be proclaimed, Fluxys and its partners in Germany will take the necessary measures in line with the Plan for Incident Management and will apply the respective provisions described in the General Terms and Conditions and in the Energy Industry Law (EnWG).
COVID-19 – All Fluxys TENP essential operations remain active
Despite the major impact of the coronavirus outbreak, the essential services of Fluxys TENP will remain operational. As one of the key players in the European gas infrastructure, we are responsible for the energy supply of our customers. Public services, households, hospitals and many industries are in need of our energy supplies, now more than ever.
In this highly sensitive period, we have taken the necessary steps to safeguard the continuity of business operations while keeping everyone safe. For all our gas flows from North to South and East to West, we are carefully complying with the recommendations of German authorities in the field of health and safety. We are also working closely with our TSO partners to adapt to this new situation.
We are proud to be able to ensure a continued stable gas supply for both society and our customers/partners, thanks to the commitment of our dedicated teams and partners.
We hope for your patience, understanding and cooperation in this extraordinary situation.
We will be updating you on new developments on the website.
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