Online Privacy Policy

Fluxys S.A. and its affiliates (listed on: https://www.fluxys.com/) (hereafter: we, us or Fluxys) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your information and how we will use it. By visiting http://www.fluxys.com and by contacting us, you are accepting and agreeing to the practices described in this Privacy Policy.

Our Privacy Policy contains the following sections:

  1. Information we collect from you;
  2. Cookies;
  3. Uses made of your information;
  4. Disclosure of your information;
  5. Transfer of your information;
  6. Your rights;
  7. Security of collected information;
  8. Retention of your information;
  9. External websites/apps;
  10. Agreement with collection and use of your information – changes to our Privacy Policy;
  11. Identity of data controller – contact details.

 

Please note that, for some sections, this Privacy Policy distinguishes between the following categories of information:

  1. information collected by Fluxys mainly in the framework of website management (under the heading “General”); and
  2. information which is collected by Fluxys on persons concerned by land in the immediate vicinity of Fluxys infrastructure that is localised in Belgium (under the heading “Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure”).

 

Where no such distinction has been made, the concerned section is applicable to both categories of information.

1. Information we collect from you

1.1 General

We will collect and process the following information about you:

  • Information you give us.

    This is information about you that you give us by filling in forms on http://www.fluxys.com (hereafter: our website) or by corresponding with us by phone, email or otherwise. It includes information you provide to us with a view of managing and executing contracts we have with you or your company, when you subscribe to the Fluxys news and press updates, request a publication and complete an online contact form e.g. with a view of being invited to Fluxys events or visiting our infrastructure. The information you give us may include your name, date of birth, address, email address, phone number, nationality, identity card, financial and credit card information.

  • Information we collect about you.

    During each of your visits to our website we will automatically collect the following information:

    • technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • your device ID, device type;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), web pages you viewed or searched for, page response times, downloaded files, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used;
    • your location (region).

1.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

In addition to the collecting and processing of the above mentioned information, we collect and process personal data relating to persons owning or operating land in the immediate vicinity of Belgian Fluxys infrastructure. We also collect personal contact data of persons working for companies which perform works on such lands. We collect and process such information in the framework of our duty to develop, maintain and operate the Belgian natural gas transmission system. Such data are e.g. name, address, e-mail addresses, bank account number, identity card, telephone number.

2. Cookies

Our website uses cookies. This helps us to provide you with a good experience when you browse on our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

3. Uses made of your information

We use the information we hold about you in the following ways:

3.1. General

  • Information you give to us.

    We will use this information:

    • to carry out our obligations arising from any contracts entered into with you/your company and to provide you with the information and services that you or your company request from us;
    • to notify you/your company about changes to our services;
    • to organise events or visits to our infrastructure;
    • to ensure that the content from our website is presented in the most effective manner for you and for your computer/device.
       
  • Information we collect about you.

    We will use this information:

    • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our website to ensure that content is presented in the most effective manner for you and for your computer/device;
    • to allow you to participate in interactive features of our website, when you choose to do so;
    • as part of our efforts to keep our website safe and secure.

3.2. Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

We use the information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure:

  • to obtain the various administrative authorisations required for our activities;
  • to apply the applicable safety rules and standards necessary for the safe operation of our network; and
  • to pay the fees linked to the construction or operation of our infrastructure, or the fees associated with easement in connection with the presence of our infrastructure.

4. Legal basis

4.1 General

Your information is being collected and processed on the following legal bases:

  • If it is necessary for pursuing our legitimate interests, considering these interests are not overridden by your fundamental rights and freedoms, e.g. we use your information to know your preferences so as to be able to better personalize our website, to prevent fraud and to secure our website;
  • If it is necessary for performing the contract we have with your company, e.g. collection of personal contact data in the framework of the standard transmission agreement or the standard connection agreement;
  • When you consented to this, e.g. if you have given your prior express consent by means of completing a subscription form (with the possibility to unsubscribe at any time) with a view of sending you newsletters and/or financial information or by means of completing an online contact form with a view of being invited to Fluxys events or visiting our infrastructure.

4.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

We collect and process the information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure with a view of respecting our legal obligations under the Act of 12 April 1965 concerning the transmission of gaseous and other products by pipelines (the Gas Act) (Belgian State Gazette, 7 May 1965) and its execution decrees.

5. Disclosure of your information

5.1 General

You agree that we have the right to share your information with selected third parties including:

  • other entities within the Fluxys group;
  • public authorities (including judicial and police authorities);
  • banks and insurers;
  • our suppliers of IT related services;
  • our suppliers of marketing related services;
  • analytics and search engine providers that assist us in the improvement and optimisation of our website, e.g. Google.

We will also disclose your information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case information held by us about our customers may be one of the transferred assets;
  • if we are under a duty to disclose or share your information in order to comply with any legal obligation or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with public authorities (including judicial and police authorities) in the event of, for example, a cyber security incident;
  • if that is appropriate to achieve any of the purposes set out in section 3 of this Privacy Policy.

5.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

We have the right to disclose information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure, if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with contact persons at Fluxys (so-called negotiators) with a view of understanding the interests of persons owning or operating land in the immediate vicinity of Belgian Fluxys infrastructure and with public authorities (including judicial and police authorities) in the event of, for example, a cyber security incident.

6. Transfer of your information

6.1 General

If your information originates from Europe, we may transfer it to a destination outside of Europe, including to the United States, if that is appropriate (i) to achieve any of the purposes set out under section 3 and/or (ii) to disclose your information to a third party in accordance with section 4 of this Privacy Policy.

If we transfer such information outside of Europe, we will make sure that the information is protected by the following safeguards:

  • the laws of the country to which your information is transferred ensure an adequate level of data protection (Article 45 GDPR); or
  • the transfer is subject to data protection clauses approved by the European Commission (Article 46.2 GDPR) or is subject to the EU-US Privacy Shield/Swiss-US Privacy Shield.

 

If you wish to receive more information relating to the transfers of your information and/or the safeguards that have been implemented (including on how to receive a copy thereof), you can contact us through the contact details set out in section 12 below.

6.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

This information will only be processed in countries located within the European Economic Area.

7. Your rights

You have certain rights regarding the information we hold about you. These rights can be exercised by contacting us as set out below:

  • you have the right to access the information we keep about you – this is because we want you to be aware of the information we have about you and to enable you to verify whether we process your information in accordance with the applicable data protection laws and regulations;
  • you have the right, under certain circumstances, to block or suppress further use of your information. When the processing is restricted, we can still store your information, but we can no longer use it;
  • if your information is inaccurate or incomplete, you have the right to request the rectification of your information;
  • you have the right, under certain circumstances, to request the deletion or removal of your information from our systems;
  • you have the right to lodge a complaint about the way we handle or process your information with your national data protection authority;
  • if our processing of your personal information is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your information for direct marketing purposes;
  • you have the right to obtain from us, under certain circumstances, your information in a structured, commonly used and machine readable form so you can reuse it for your own purposes across different services.

 

You also have the right to object to certain types of processing, including processing for direct marketing purposes.

However, note that we may need to retain certain information, for example for security, legal or administrative purposes (e.g. keeping of accounting records).

For all requests set out above, please contact us by sending an e-mail to the email address as mentioned in section 12 below. This e-mail needs to have in the subject line “data privacy request” and include a copy of your identity card or another proof of your identity (e.g. driver’s license) to help us prevent unauthorised individuals from accessing, changing or deleting your information. We will respond to your request as soon as practically possible. If it appears that we need more than one month (from receipt of your request) to deal with your request, we will let you know.

8. Security of collected information

8.1 General

We have implemented a number of security features throughout our website in order to prevent the unauthorized release of or access to collected and/or received information. We have endeavored to create a secure and reliable website for you, but note that the confidentiality of any communication or material transmitted to or from us or any other party via our website or email cannot be guaranteed. We accept no responsibility or liability for the security of information transmitted via these methods.

All information you provide to us is stored on our secured servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

8.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

The information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure, is protected by means of different technical measures, such as passwords, encryption and layered defence based on ISO27001.

9. Retention of your information

9.1 General

The information we hold about you will be retained in a manner consistent with the applicable data protection legislation. In any event, your information shall not be kept longer than is necessary to achieve the purposes stated in this Privacy Policy.

In particular, we will only keep:

  • your information relating to your online query for as long as needed to provide you with the requested information
unless:
  • the processing of your information is necessary in connection with any actual or potential dispute (e.g. we need this information to establish or defend legal claims), in which case we will keep your information until the end of such dispute; and/or
  • the retention is necessary for us to comply with any legal or regulatory obligation (e.g. for tax or security purposes), in which case we will keep your information for as long as required by that obligation.

 

9.2 Information regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure

The data regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure and personal contact data of persons working for companies performing works on such landsare being updated every five years and are deleted 10 years after the date of decommissioning or transfer to another operator of the concerned Fluxys installation and, regarding persons concerned by land in the immediate vicinity of Belgian Fluxys infrastructure, after the date on which the concerned person no longer qualifies as owner and/or operator of the concerned land, if such date comes before the date of decommissioning or transfer of the concerned Fluxys installation. Such retention is necessary for Fluxys to comply with its security obligations and is in line with the general limitation term (verjaringstermijn / délai de prescription) under Belgian law. We can keep this data longer, in case the processing of your information is necessary in connection with any actual or potential dispute (e.g. we need this information to establish or defend legal claims), in which case we will keep your information until the end of such dispute.

10. External websites

Our website contains links to and from websites and/or applications of our partner networks and affiliates. To the extent that hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites and/or applications, you should be aware that these third party websites and/or applications are not controlled by us and have their own privacy policies. Therefore, they are not subject to this Privacy Policy and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites and/or applications.

11. Agreement with collection and use of your information – changes to our Privacy Policy

By using this website, you acknowledge that you have read the terms of this Privacy Policy and that you agree with the collection and the use of your information as set out above.

We may amend this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Privacy Policy. Your continued use of this website following the posting of changes to this Privacy Policy will indicate your acceptance of these changes. This Privacy Policy was most recently updated on 07/11/2018.

12. Identity of data controller – contact details

The data controller under this Privacy Policy is Fluxys S.A. or its relevant affiliates.
Questions, comments and requests regarding the Privacy Policy must be addressed to privacy@fluxys.com.

    Tips for using search operators

    Use "quotation marks" to search for a series of words or a phrase in a specific order.

    Boolean operators

    You can find a group of words or a phrase by using the link words AND, OR and NOT:
    known as Boolean operators, these words are used to combine terms in the search field.

    • AND: All the search terms must be included in the publication. Typing in Apple AND Pear will return publications containing both the word Apple and the word Pear.

       

    • OR :  At least one of the search terms must be included in the publication. Typing in Apple OR Pear will return publications containing either the word Apple or the word Pear or both.

       

    • NOT: The term preceded by NOT must not be included in the publication. Typing in Apple NOT Pear will return publications containing the word Apple but not the word Pear.